How long does it take my order to ship?
All orders are shipped via UPS and usually take less than a week to arrive, often less. Once your order is shipped, you’ll receive a shipping confirmation email (typically 1–2 business days after the order was placed).
Do you offer expedited shipping options?
Yes, for US customers only. As a faster shipping alternative from our standard service, we offer all UPS Next Day services. Expedited packages are subject to an additional $30 charge. For same day processing, orders must be submitted by 12:00 PM EST Monday through Thursday.
Do you ship internationally?
Yes we do ship internationally via USPS Priority Mail International. Shipping rates for International orders are $30 flat rate.
What is your guarantee and return policy?
In the event that you are not 100% satisfied with your purchase, we offer a full no-questions asked, 7-day return policy for any unworn merchandise from the day that you receive your order. For all returns, free shipping is also included. After the 7-day return policy, returns can only be exchanged for store credit.
How do I make a return or exchange an item?
We hope you greatly enjoy your new Deck Head product. However, in the rare event that you want to exchange it, we’d be more than happy to assist you.
Should you wish to return an item, please e-mail us at email@example.com. We will immediately e-mail you a prepaid UPS return label. Please securely place the returned item in the original carton and ship it back to us. The pre-paid label is only valid for UPS shipments within the United States. All items are subject to inspection once received. You will be notified once your return has been approved and processed. Items should be returned new, unused and with all garment tags still attached. We may not accept merchandise which is not received in the above specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.
How do I know what size I am?
Our styles fit true to size, but are cut on the slimmer side. If you have a specific fit question for a particular style, send us your measurements to firstname.lastname@example.org.